Technology for Parents
- Our Story of Going 1:1
- Guide to Google
- Fees/Insurance: Grades 5-12 Only
- Online Fees
- Internet at Home
- 1:1 Device Handbook
- Chromebook FAQ
- Campus Parent
- Infinite Campus Help & FAQ
Our Story of Going 1:1
Our story of "going 1:1" began in 2016 with our commitment to using the Google platform as a serious learning tool. Before long, our teachers found that Google provided a terrific environment for storing teaching and learning materials, and sharing them among their peers, but more importantly with their students. Teachers at all levels have found a place for using the Google apps, but our secondary teachers have woven Google apps and extensions into their everyday routine with their students. While we let this organically grow throughout the Middle School and High School, it became clear that needing a device that integrated with the Google platform would be necessary. Enter Chromebook carts!
During school years 16-17 and 17-18, we introduced Chromebooks stored on carts throughout the High School, and Middle School. Each cart contains a classroom-set. By the time we ended the 17-18 school year we introduced department and grade-level specific carts providing as many class-sets as we could. Popularity in using the carts grew with each passing month, so it became clear that providing a device per student was an effective direction to pursue.
Through our 1:1 initiative, we provide a standardized learning environment. Google + a device is the WHAT of our initiative, but the WHY is so much more exciting! Our 1:1 Initiative will provide anytime/anywhere access to learning and expand the possibilities of where learning occurs - the places we learn are many and don't always require brick and mortar. Our 1:1 Initiative will provide flexible access to instructional materials, allowing our students to learn at a pace they self-manage. Our 1:1 Initiative will provide a continuous cycle of feedback as students process instruction and practice subject matter. Finally, our 1:1 Initiative will support a transformation in classroom time -- a time for higher level thinking and discussion as students produce projects and achieve milestones exhibiting a mastery in their learning.
A 1:1 Initiative is a tool for learning. We do not expect our 1:1 to be the ultimate solution for academic success, but finding those niches where a standardized tool for learning enhances the process is a step in the right direction. It is the answer to the question "What does it mean to go to school at Twin Valley?" It is a milestone, one of many, in our learning culture that provides the answer "Technology and learning, at Twin Valley, are coexisting threads in the fabric of our learning community."
Guide to Google
The TVSD GOOGLE domain is available at tvsd.info. The .INFO top-level domain (TLD) is typically used by domains/services where the exchange of valuable resources, research, learning and pertinent information is paramount. This is, in essence, our chance to contribute to the grass-roots efforts that have made Google what it is today, and to realize our Googliness.
TVSD will use Google Docs, Drive, Classroom and Mail with TVSD students in both the Middle School and High School. Students will be issued a TVSD.INFO email account, starting in 5th grade, that will allow them to communicate and collaborate with teachers, create content and engage with resources our teachers provide. Student email accounts will not allow them to send or receive email from outside the tvsd.info domain or the tvsd.org domain (i.e. students will not receive email from outside domains like comcast.net or verizon.net etc).
For more information on your child's privacy rights, refer to the documents and links on this page.
Your child will engage in learning and interact with instructional materials through the use of Google Classroom. Many of our teachers have taken the time to adjust a vast majority of their instructional materials to Google Classroom, thereby making the materials accessible wherever the students have access to the internet.
- Assignments and class work may be submitted through Google Classroom. All of our teachers will use Google Classroom at varying levels; because not all subject matter will be appropriate for cloud-based learning.
- Teachers may post lessons and demonstrations using screencast applications.
- Teachers can make students' work available to parents through Google Drive.
- Students may store all of their work in Google Drive.
- Students and teachers may share documents and class materials smoothly, through Google Drive.
- Students (grades K-4) will not have Google email accounts or gain access to the GMail app.
- Students (grades 5-8) will receive a Google email account that will only send and receive mail to those with either a tvsd.org or tvsd.info email account*
- Student (grades 9-12) may only send/receive email outside the district domains for educational purposes and purposes of contacting higher-education institutes.
- Students will have access to the core suite of apps, including Docs, Sheets, Slides, Mail, Calendar, Contacts and Google Classroom.
- All Google files and email will be archived and available for audit.
Fees/Insurance: Grades 5-12 Only
Grades 5-12 - Optional insurance fees may be paid online through Campus Parent, to the Chromebook service desk (located in the MS & HS building) or the main office of the high school or middle school, during the insurance pay period. This is an optional fee and will be collected on an annual basis. (maximum $100 for a family)
Insurance fees for SY 22-23 are due by OCT 15, 2022 (Insurance fees will be accepted after AUG 1, 2022).
To ensure that the district is able to repair damaged Chromebooks and provide loaners at all times for students experiencing problems, Twin Valley School District provides optional technology insurance. Families of 5-12 grade students are offered an optional insurance in the amount of $25 to be paid annually. 5-12 grade Students that do not purchase the optional tech insurance will be responsible for the full cost of repair or replacement of the device in the event of immediate damages or loss.
Damage Fees: Coverage FEES
|Optional Insurance||No Insurance|
|1st offense*||Covered||Family responsible for full cost of repair or replacement.|
|2nd offense*||$50 deductible or cost of repair (whichever is lower)|
|3rd offense (or greater)*||Not covered. Family responsible for full cost of repair or replacement.|
|Loss or theft||Family responsible for full cost of replacement or Fee waived with the submission of a police report.|
|Vandalism or intentional damage||Not covered. Family responsible for full cost of repair or replacement.|
|*Any damage to device, power cord or other accessories will constitute a damage fee. A lost charger will count as an incident. All incidents will be charged in the order the ticket is created by the students request for help.|
|Chromebook Fees||Warranty Returns (other issues may be covered)|
Screen goes off/on with movement
No display (not damaged)
Power Issues/Shut Down Randomly
Chrome OS Missing or Damaged Repeatedly
Keyboards (not damaged)
Touchpads (not damaged)
Webcam (not including the cover in the bezel)
WIFI turns off/disconnects repeatedly
|Touch Pads: $40|
|Bottom Cover (Housing): $35|
|Top Cover (Housing): $45|
|Hinge Set: $25|
|Hinge Covers: $25|
|WIFI Card: $25|
|Miscellaneous Internal Cables: $ Varies|
|Damage/Lost Charger: $35|
|HP Device Gumdrop Case (when school issued): $40|
|Chromebook Replacement: $ Varies|
|Liquid Damage: $ Varies|
|Rejected By Warranty Repair Fees: $ Varies|
If any writing, markings or damage are found on the device the Manufacturer will reject it from warranty work and the cost to repair the device will be the student's obligation.
If a key pops off of the keyboard, the device must be taken to the Chromebook Service Desk to have it put back in place. However, if the student removes the rubber gasket under the key the entire keyboard must be replaced. This will not be covered under the insurance policy as this would be intentional damage.
If Charger is in perfect condition and isn't working we replace it for free the first time. Student needs to have the charger with them instead of "Lost it" or "Threw it out".
*Refer to 1:1 Device Handbook for more information.
Online Fees FAQ
How do I pay for items online?
You must first have an Infinite Campus account. The "FEES" option can be found in the main menu of the parent's dashboard in Campus Parent.
Is there a transaction fee?
Yes. All transactions will include 3.6% transaction fee, charged at time of checkout.
Is the transaction secure?
Yes. All e-commerce transactions are securely encrypted.
Which types of credit cards does Twin Valley accept?
Visa, Discover, Master Card
How do I add a payment method?
- Login to Campus Parent, and begin by clicking the menu option for Fees.
- At the right, click My Accounts.
- Select Payment Methods and click New (at the bottom).
- Enter your payment information and then Save.
What items can be purchased through the online payments feature?
Twin Valley will be using the online payments for invoicing Chromebook repairs, book fees, field trips, High School fees, activity fees and more!
Internet at Home
Please contact the provider for more details.
Kinetic by Windstream
Save up to $30/month on your internet bill with the Affordable Connectivity Program (ACP)!
See more details here: KineticbyWindstreamFlyer
In response to the Coronavirus (COVID-19) emergency, Internet Essentials has increased speeds to 25/3 Mbps for all customers - no action is required. In addition, new customers will receive two months of free service. Click here for more details.
Is Verizon offering additional Mobile Hotspot data for customers to use during this time?
Yes, we are adding 15 GB of data across nearly all of our plans, to be used between 03/25/2020 and 04/30/2020. To be eligible, you must be on a qualifying postpaid (unlimited or shared), Jetpack or prepaid plan:
For Unlimited Data Plans
- 15 GB of 4G LTE data will be added to your plan’s existing Mobile Hotspot allotment
- Eligible plans include: The Verizon Plan Unlimited, Go/Beyond/Above Unlimited Plans, Start/Play More/Do More/Get More Unlimited Plans
For Shared Data Plans
- 15 GB of 4G LTE shared data will be added (can be used for Mobile Hotspot, or any other connected device using the shared data plan)
- Eligible plans include: More Everything Plans, Verizon Plans 1.0 and 2.0 (e.g., S, M, L, XL, XXL), Just Kids
- For Jetpack - Unlimited or Metered Plans
- 15 GB of 4G LTE data will be added
- All monthly plans with a data allowance: 15 GB of 4G LTE data will be added to monthly metered Smartphone (can be used for Mobile Hotspot), Jetpack and Tablet device plans
Note: If you’re on a shared or account level plan, all lines on the account will share the data. If each line on your account has its own plan, each will receive its own data.
While you have received official notificatons of our action plan and procedures put in place to help combat the COVID-19 pandemic, I wanted to personally let you know that our management team is doing everything we can to closely monitor and adjust to the situation. As many of our regular projects and responsibilities have been put on hold, we will continue to work around the clock to ensure that we are making the best decisions for our employees and customers.
The Lehigh Valley's surrounding emergency infrastructures, including local hospitals and major health networks, are depending on us to provide continued, reliable service and connectivity. Work-from-home personnel and small businesses need SECTV to be able to serve their customers, while families are counting on us to help entertain and educate their youth during this ongoing self-quarantine period.
Service Electric has also made a commitment to join the ''Keep America Connected'' pledge to: Not terminate service to any residential or small business due to the inability to pay their bill. Waive late fees that residential or small business customers incur because of their economic circumstance related to the coronavirus pandemic. Open its Wi-Fi hotspots to everyone. Additionally, SECTV will offer free 10x5 Internet service for 90 days for new customers during this ongoing national emergency. For more information on modem access and the 60-day financial grace period, please contact a SECTV Customer Service representative at:
Toll Free in PA (800) 232-9100
Toll Free in NJ (800) 225-9102
We will continue to assess the situation and adjust accordingly, doing our best to keep our employees safe and our customers connected.
Blue Ridge Cable
Like you, we are monitoring the latest news about the coronavirus, and we know that keeping you connected is more important than ever. Our number one priority is the safety and well-being of our customers, employees and communities we serve.
TVSD is able to offer, through the support of T-Mobile's Project 10-Million, a WIFI hotspot that can provide your student with access to the internet.
In order for the device to be of any benefit to you, please consider the following:
- Your house needs to be within range of cell service (T-Mobile).
- Each device includes an unlimited data plan.,
- The device provides filtered access to the web. Typically streaming sites or gaming sites will be prohibited since they are typically non-educational in nature.
- The device is to be used for educational purposes only and its intent is that it be used by the student(s) with a 1-to-1 Chromebook.
- After the device rental period has expired the device will cease to work and must be returned to Chromebook service desk or the District office. Failure to do so will result in the student being charged for the full replacement of the device.
- Cost - $20 per month* (this is a fee to be paid upfront, however students using the device for less than 1 month will receive money back.) Details of payment can be found at the HS and MS Chromebook Service Desk.
- Devices may be rented on a first-come, first-serve basis. The district maintains a limited number of hotspots.
*Families who have declared a financial hardship according to state and federal requirements, may receive discounted rates.
How do I rent a hotspot?
Students must visit with their Guidance Counselor to determine the need for a device.
1:1 Device Handbook
DEVICE DISTRIBUTIONS & RETURNS
Incoming grade 5 students will receive their device on the first day of school. Teachers will assign the Chromebooks to each student. Each student will receive the Chromebook, charging cord, a copy of the Chromebook handbook and the 1:1 Distribution / Insurance form. Students will keep this device throughout Middle School.
Incoming grade 9 students will receive their Chromebooks at the end of their 8th grade school year during school hours.
- Students will return their MS device issued to them in full working condition, along with the issued charging cord during their 9th grade device distribution.
- If there is an issue with the student's device, they must submit a HelpDesk ticket prior to picking up the 9th grade device.
- Incoming grade 9 students who have outstanding Technology fees will not be issued the new device until those fees are paid in full. The MS device will remain with the student until the new device can be issued.
Students in grades 1-4 will receive their Chromebooks in the classroom during the first weeks of school. Teachers will assign the Chromebooks to each student.
EMAIL & COMMUNICATION
- Students in grades 5-12 are issued Google email accounts through the district domain (@tvsd.info). Students in grades 5-8 may only send and receive emails from whitelisted email addresses as well as any email message from a @tvsd.org or @tvsd.info address. Students in grade 9-12 may send/receive email outside the district domains for educational purposes and purposes of contacting higher-education institutes.
- K-4 students' Google accounts will also appear as an email address; however they will not have access to the email app to send or receive emails.
- Students should have no expectation of privacy. All messages sent and received through the TVSD Google domain (tvsd.info) are archived and searchable.
- Students' accounts are not used for commercial purposes. Through an agreement with Google, all tvsd.info email is the property of TVSD.
*Note - parents' emails are considered an external email account; therefore your grade 5-8 student will not receive your email message.
Support for the device can be acquired by…
- Students (or their teachers) MUST submit a HelpDesk ticket in Incident IQ to report any issues or damages. This can be accessed through the TVSD.INFO bookmark and selecting Tech Support.
- Once a ticket is submitted, students should bring the device to the Chromebook Service Desk (MS and HS only).
- The support desk personnel will record the issues / damages and if necessary, send the device to the manufacturer for additional repairs.
- The support desk personnel will issue a loaner Chromebook. This loaner Chromebook will stay with the student until the issued device is repaired. Students must follow all guidelines listed under the “Caring for your Chromebook” in this handbook for any loaner device issued to them.
- Students will be contacted via Google email when the repairs are completed and the Chromebook is ready to be picked up.
*NOTE - Daily loaner Chromebooks may be issued at the MS or HS Libraries if a student forgets their device, or if the support desk personnel is unavailable. The device must be returned by the end of the day to the Library. Students who consistently request a library loaner or refuse to return the loaner at the end of the day may be referred for disciplinary actions and a possible Chromebook replacement fee.
- Care for your device (see “Caring For Your Chromebook”).
- Your Chromebook includes a charger. You are responsible for maintaining the condition of not only the Chromebook, but also the charger.
*Note - If the school issued charging cord is lost or damaged, students must get a replacement charger from the Chromebook Service Desk. The fee will be covered under the insurance policy if applicable or a cost of $35.00 is assigned to the student. If the charging cord is found to be defective and without damage, a one time replacement is given to the student at no cost. The charging cord is the property of Twin Valley School District and must be replaced by the Technology Department only.
3. Protect your Chromebook. The newer devices include ruggedized features and may not include a case. It is your responsibility to keep the device from dropping, damage or theft.
4. The Chromebook is a learning tool and should be with you each day during school.
5. Begin each day with a fully charged Chromebook. Having the Chromebook with you and charged is part of being prepared for class.
6. Do not remove any district tags or stickers from the device.
7. Do not lend your Chromebook to another student, or use another student’s Chromebook/Charger. You are responsible for repair costs if your device becomes damaged or a replacement fee if your charger is not returned to you.
8. Repeatedly forgetting your Chromebook or bringing it to school without being fully charged may result in disciplinary action.
CARING FOR YOUR CHROMEBOOK
- Do not drop, hit or throw the device.
- Do not allow the device to be placed in an area where it may be stepped on.
- Do not leave the device in a room or car when unattended.
- Avoid excessive temperature changes. Do not leave your device in a hot car or unheated space.
- Do not use your device in wet environments, such as kitchens or bathrooms.
- Chromebooks should never be left in an unsupervised area. Unsupervised Chromebooks will be confiscated by staff. Disciplinary action may be taken for leaving your Chromebook in an unsupervised location.
- Carry your device in a secure manner. We recommend carrying the device in a school bag or case and not in the open position. If permitted, bags designed to carry laptops are preferable. Other options include laptop/neoprene sleeves, binders with laptop compartment etc.
- Do not place stickers or removable decorations on the device*. Do not decorate, write on or mark the device.
*Note - The Chromebook is the property of Twin Valley School District. If stickers, decorations, writing or markings are placed on a device you may be subject to a damage fee. This fee will not be covered under the insurance policy.
9. Do not place anything over the camera lens in the bezel.
10. Do not use cleaners of any type to clean the device. A dry rag, microfiber cloth or soft cloth may be used to dust the keyboard or remove smudges from the screen.
11. Do not have food or drink near the device.
12. The charging cord must be carried with the device, and on occasion, may be used by the student during class if the device is not charged.
13. Do not tightly wrap the charging cord as that will weaken the cable and damage the charging block.
14. Do not rest or leave your device on soft surfaces such as beds, couches or carpeted floors.
15. Do not leave the device unattended near pets.
16. Do not attempt to repair your device. Each device is covered by a warranty - bring all damaged devices to the support area in your building (see “Support”).
17. If you suspect that your device has been stolen, report this immediately to the support desk personnel or the main office of your building. Note - you also must file a police report to avoid any penalty.
DAMAGES & INSURANCE
- The optional insurance fee is $25.00 (non-refundable) a year per device. The optional insurance can be purchased at the time the device is issued. Families can pay for or renew the optional insurance online through Campus Parent. (Money orders should be made to “Twin Valley School District.”) (Maximum for $100 for a family.)
a. For online payments, login to Campus Parent and click Fees at the left. Select the Chromebook Insurance and follow the rest of the prompts to pay for the insurance online using a credit or debit card.
b. CASH or MONEY ORDERS can be submitted to the Chromebook service desk located in the MS and HS.
c. Insurance cut-off date for accepting any new payments will be October 15th of each school year.
d. If your child receives free/reduced meals, you will be receiving an email about computer insurance. If you do not receive this email, please contact the IT Director.
- Students in grades 1-4 are not expected to take the device home in a normal teaching and learning environment; therefore families of students in grades 1 - 4 do not need to pay the optional insurance. All damages (within reason) will be covered by the district. If gross negligence is suspected, then a repair cost charged to the family may occur, but these will be handled on a case-by-case basis.
- Insurance is for accidental damage and covers basic wear and tear and minor damages.
- All loss or damages will be investigated and assessed for cause and severity. Administration will determine if the loss or damage is intentional or the result of gross negligence. Damages will be assessed and communicated to the parent/guardian.
- Insurance does not cover the damage or theft of another student’s device.
- Gross negligence and intentional damage are not covered under this insurance policy. The full cost of replacing the device will be charged to the family.
- Building administration may become involved if this is a disciplinary issue.
Covered by tech insurance fee ($25 at time device is issued) Subject if you have insurance
Cost of Full Replacement or Repair
$50 or actual repair cost, whichever is lower
Cost of Full Replacement or Repair
Lost or Theft
Cost of Full Replacement, or Fee waived based on the outcome of a police investigation
Vandalized or Intentional Damage
Parents, guardians and students will be held financially responsible for all Chromebooks and accessories.
*Any damage to the device and/or power cord will constitute a damage fee. A lost charger will count as an incident. All incidents will be charged in the order the ticket is created by the students request for help.
**Approximate replacement cost for the device is $400. If you do not choose this optional insurance, you may be responsible for the full replacement cost should the device be stolen.
* All fees are for the current years supply and demand costs passed along to the Twin Valley School District. These fees will be evaluated on an annual basis.
Chromebook Damage Fees
Warranty Returns (others issues may be covered)
Screens - $145
Bezel - $25
Keyboards - $80
Touch Pads - $40
Top Cover (Housing) - $45
Bottom Cover (Housing) - $35
Hinge Set - $25
Hinge Covers - $25
Webcam - $25
Speaker - $25
Motherboard - $165
Daughterboard - $65
WIFI Card - $25
Battery - $65
Miscellaneous Internal Cables - $Varies
HP Device Gumdrop Case (when school issued) - $40
Screen goes off / on with movement
Power issues / Shuts Down Randomly
Chrome OS Missing Or Damaged
Keyboards (not damaged)
Touchpads (not damaged)
Webcam (not including the cover in the bezel)
WIFI turns off / disconnects repeatedly
Damaged / Lost Charger - $35
Chromebook Replacement - $Varies
Liquid Damage - $Varies
Rejected By Warranty Repair Fees - $Varies
* If any writing, markings or damage are found on the device the Manufacturer will reject it from warranty work and the cost to repair the device will become the student's obligation. Insurance will not be used for intentional damage to a device.
** If a key pops off of the keyboard, the device must be taken to the Chromebook Service Desk to have it put back in place. However, if the student removes the rubber gasket adhered to the keyboard, the entire keyboard must be replaced. This will not be covered under the insurance policy as this would be intentional damage.
** If Charger is in perfect condition and isn't working we replace it for free the first time. Student needs to have the charger with them instead of "Lost it" or "Threw it out".
SAFETY, SECURITY & PRIVACY
- Filtering of web content will occur while logged into the device 24x7 on and off school property. This is required by Federal Law.
- Monitoring of user activity will occur if ALL conditions listed below are met:
a. The student logs on to the device using the district Google account (tvsd.info)
b. The student is on district property.
c. It is during the school day between 7AM - 3:30PM.
- The webcam is not accessible by district administration, faculty or staff at any time, even if the device is suspected of being lost or stolen.
- Students may only login to their assigned device and should not use/access another student’s device.
- Students must keep their passwords confidential. Their password should be unique and not easily identifiable.
- Students may UNDER NO CIRCUMSTANCES use the webcam or microphone of the device to video or record a teacher, staff or another student without their permission.
- There is no expectation of privacy when using district-issued technology or other technology resources. TWIN VALLEY SCHOOL DISTRICT may, without prior notice, access, monitor and record your Chromebook use and network use during the school day.
- Students’ personal devices are not the property of the district and are therefore, not monitored or filtered by the district. Personal devices are not permitted to be used in the school buildings, during school hours for classwork.
GRADUATING FROM TVSD
All student Technology fees must be paid in full prior to graduation, or the student's Diploma may be withheld.
Seniors will be allowed to keep their Chromebook post graduation. The device will be unblocked from the TVSD domain and filtering will be removed.
- In the event the device is still showing as “Managed by TVSD” on the login screen, please follow the steps in our Knowledge Base article in Incident IQ:
KB → Chromebooks → How To Guides → Post-graduation Chromebook Settings
2. If you have tried the steps above, and the device remains as managed, please email firstname.lastname@example.org for more information.
WITHDRAWING FROM TVSD
Returning a Chromebook is treated the exact same way as returning a textbook. If a student withdraws from TVSD, the student will return the Chromebook and charger on their last day of school to the student’s building main office.
- Failure to return the device will result in a fine of $400.00 for the device and charging cord, and possibly reported to local law enforcement for having possession of a stolen device.
What does it mean to be 1:1?
1:1 is a standard learning tool. Each student is issued a device to equally access content their teachers have provided using various cloud-based tools and apps.
What is the 1:1 device?
The Chromebook. A device fully integrated with the Google platform that is easy to support and offers the perfect window to the web. The Chromebook is the property of TWIN VALLEY SCHOOL DISTRICT* and is therefore covered under all school district policies regarding Acceptable Use and Electronic Devices.
(*see information regarding graduating seniors below)
Who will receive a device and when does it begin?
Currently grades 5-12 are issued Chromebooks they may take home. Grades 1 through 4 each have classroom sets of Chromebooks stored in carts that remain in school.
How do I get my device?
Grade 1-4 students
Grades 1 - 4 - Chromebooks will be made available to each student from their classroom at the start of the school year. Students will not take devices home; each device will be stored in a cart located in each classroom.
Incoming grade 5 students
5th grade Chromebooks will be available in the 5th grade students' block 1 classrooms. The Chromebook handbook and information regarding insurance will be available at that time.
Incoming grade 9 student
- Incoming 9th grade students will receive their Chromebooks towards the end of their 8th grade school year. All technology fees must be paid for prior to receiving the new device. If there are outstanding technology fees, the student will keep their current device until all fees are paid for.
- All 8th grade Chromebooks and chargers must be returned in working condition at the time of 9th grade distribution.
- Students should report to the Chromebook service desk (located in each building). They will receive a Chromebook, chargers, 1:1 Device Handbook, and a form to be completed by their parents regarding the equipment and optional insurance.
Return the completed form to the main office as instructed, along with cash, a check or a money order for the insurance fee (*Note - write the student's school ID on the check or money or, or the envelope containing the cash).
Will there be a cost associated with receiving the device?
*see device insurance below...
Will there be help for families that might have a difficulty with the expense?
Yes. *see device insurance below...
Device insurance: Will there be insurance for the devices? fees?
Yes. Twin Valley will self-insure the device along with the warranty applied to each device. This covers basic wear and tear, and minor damages to the device. Other costs may be incurred depending on the severity of the damage. Additional details will be available at the time of device distribution. In addition, families will have the option to purchase additional coverage for major damages or theft. A tech insurance fee will be offered at a rate of $25 per student, per year. Should the family decide not to pay this fee, all costs associated with any major damages not covered by the warranty, or due to theft will be the sole responsibility of the family. (Approximate replacement cost for the device is $400). This is subject to the terms outlined in the 1:1 device handbook.
What happens if the device becomes damaged or is stolen?
Should the device become damaged, the damage will be reported and the device delivered to the Chromebook Service Desk for repair. If a device is stolen, appropriate procedures involving stolen materials will be followed that adhere with both the School Board policies as well as the insurance covering the device. In both situations a temporary device will be made available to the student.
When are fees due?
All fees are due at the time of distribution. Fees will not be accepted after payment period has closed, unless the student enrolls into the district midyear. *The tech insurance fee must be renewed each year during the distribution/enrollment period. This will typically take place at the start of each school year and run until October 15th.
How can I pay the fee?
Fee renewals may take place online using Campus Parent. See our tech support article on online Fees here.
Fees will also be collected at the time of distribution, in person (we accept cash, check or money order).
I have multiple students receiving a Chromebook; do I pay the fee for each?
Yes. However there is a maximum of 4 students. (i.e. if you have 5 students then you only pay for the first 4)
Will students take the devices home?
Yes for students in grades 5-12. The device will be issued to the students for the entire school year.
Will students keep them over the Summer?
Yes. Students will find it to be beneficial to have the Chromebook during the Summer for summer assignments.
What should a student do if they leave Twin Valley School District midyear?
Students who withdraw or leave the Twin Valley School District, should return their Chromebook to either the guidance office or main office. Students who do not return the student issued Chromebook will be subject to a fine and possibly reported to the local law enforcement as having possession of a stolen device. The Chromebook will be remotely disabled and all functionality removed until the Chromebook is returned.
If a student is enrolled in BCTC or another off-campus school program and never attends school at either the Twin Valley Middle School or High School, will they receive a Chromebook?
In most cases, no. But we will address these situations on a case-by-case basis. Please contact your guidance counselor for more information.
How long will the students have the Chromebook?
The Chromebooks are part of a 4-year life-cycle. Incoming grade 5 and incoming grade 9 students will receive new devices. As the grade 8 students matriculate to grade 9 they will trade-in their old device for a new device. Chromebooks previously used by grade 8 students will be used for parts and loaners.
What happens with graduating Seniors' devices?
Graduating seniors may take the device with them and use it as their own beyond Twin Valley. We advise you stop by the Chromebook service desk during the last month of school so we can record which device belongs to you. Once the senior graduates, the management license is removed from the device, thereby allowing the student to use the device as a personal device, released from TVSD filtering, app restraints or other management features and subscriptions. Graduating seniors' Google drives are archived for approximately 1 year after graduation.
INFINITE CAMPUS is the student system currently used by Twin Valley. The student system helps the district maintain scheduling, grades, attendance etc. CAMPUS PARENT is the parents' portal into that system.
Campus Parent offers many features including access to your child's grades, attendance records, profile information and more: (https://www.infinitecampus.com/audience/parents-students).
Below, you can peruse all the features Campus Parent has to offer.
*NOTE - The document below is inclusive of all possible functions within Campus Parent. TWIN VALLEY may not enable all features.
Click on the image below to view the full document.
Infinite Campus Help & FAQ
What is Infinite Campus?
Infinite Campus (IC) is Twin Valley's new student system. The parent portal (formally called Campus Parent) is available to parents to review information about their students, including schedules and grades.
Why would I access Infinite Campus/Campus Parent?
Campus Parent will give parents/guardians access to their student's information including schedules, grades, attendance etc. Parents will also have the ability to update certain pieces of information.
What if I never received a link to create an account?
- Chances are the email we have for you is not valid, or it changed. Updates to email addresses can be submitted to your child's building office. The window for creating accounts will remain open through September. If you believe your email account is valid, please click the "Forgot Username" link on the login page to begin the process of verifying your email account. The login link is found on our website by clicking the Parent link at the upper right, or you can click here to LOGIN.
- Please also check your Spam folder. The email address that sends the account is from "email@example.com" (not Twin Valley directly).
- Some email carriers may block email if they suspect the email is spam. You may need to contact your email carrier if this is a possibility (e.g. verizon.net, ptd.net, hotmail.com etc)
How do I login to Campus Parent?
The link to login can be found under the Parent link at the upper right of our website.
Can I change my phone number?
Yes you can! Start by clicking the user menu at the top right (the little person icon) and select Settings, then Contact Preferences. Make any changes you need to your phone number and make sure to click Save once you are finished.
How do I print-out my child's schedule?
Once you login, click Reports, then select "Schedule". The schedule will appear in a pop-up window in PDF format with an option to Print.
When will information be available to view in Infinite Campus?
For the start of the year, schedules and busing information will be made available as soon as the buildings have finished scheduling. Each building may be different in the scheduling process, so it will not be unusual for buildings to release that information on different dates leading up to the start of the school year.