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FAQ

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What to do if you notice a virus alert on your system.Use SHIFT+ENTER to open the menu (new window).
If you notice that the virus detection system alerts you to a virus, Disconnect your system from the network immediately and contact the technology office. Leaving you system connected to the network could potentially spread the virus across the district network without you even doing anything. The faster the support team can isolate and clean the infected system, the smaller the problem will become.
I click print and nothing happens.Use SHIFT+ENTER to open the menu (new window).
First, do not keep hitting the print button. If it didn't print the first time, more than likely, there's a problem which will not be fixed by clicking on the "Print" button more than once. Check to see if the printer is displaying an error code. This will be indicated by a message or flashing light. If there is a message, read it to see what the problem is. Check to see if there is paper in the printer. Power the printer off and then back on. If this does not solve your problem, then submit a help desk request.
I don't know how to do a particular task in Microsoft Word, Excel, or Power Point.Use SHIFT+ENTER to open the menu (new window).
Any application in the Microsoft Office Suite has fantastic help which can be searched for answers to many questions. Another option: www.google.com... Simply type in your issue (don't get too wordy) and you're likely to get lists of fixes (Hint: Those of us in the technology field use web searches regularly). If you need to quick tutorials on making fantastic MS Office documents, spreadsheets, power point presentations, click this link: Be Sure to select your version of Office. http://office.microsoft.com/en-us/help/FX100485361033.aspx?pid=CL100605171033
What do I do if, after I log into my laptop, I hear the fan running, continually, OR the laptop screen is either black or blue (desktop icons do not appear) BUT, the hard drive indicator light is green?Use SHIFT+ENTER to open the menu (new window).
Hold the laptop power button in, for the count of 10; this shuts the system down. Then, try to start the computer again. If the computer still will not start or shows the same symptoms as before, please submit a help request and include all details in the request.
What do I do if I loose my wireless connection or have limited or no connectivity?Use SHIFT+ENTER to open the menu (new window).
Check the wireless connection icon in the system tray located in the bottom right hand corner of the computer. A lost wireless connection is indicated by a red "X". Limited or no connectivity is indicated by a yellow yield icon containing a "!".

If you see a red "X", right click on the wireless icon located in the bottom right in the system tray, click on “View Available Wireless Networks” and see if you can connect to another wireless access point. If there are no access points in the list, click on “refresh network list” on the top, left side of the window. If nothing shows up in the window, restart the laptop and try these steps again. If there still are no wireless access points showing in the window, please submit a help request including all details.

If you see a yellow icon containing a "!" right click the icon and select repair. If the final message you receive states that the connection could not be repaired, please submit a help desk including all details.